Boosting Productivity: Integrating Field Operations with Back-Office Systems

Boosting Productivity: Integrating Field Operations with Back-Office Systems

Implementing electronic field ticketing and automated back-office processing can revolutionize your operations. Here’s how:

Faster Payments and Reduced Errors

Electronic field ticketing and automated processing decrease Days Sales Outstanding (DSO), minimize errors, improve utilization of both employees and equipment, reduce non-billable time, and decrease the need for back-office staff. These improvements not only provide a positive financial return but also offer significant qualitative benefits.

What is DSO?

DSO is the time between performing work and getting paid. While some factors are out of your control, the time it takes to process field tickets and create invoices is within your control. Manually, this process can take over seven days. Electronic field ticketing and automated invoicing reduce this time to less than one business day. This reduction can save approximately $20,000 per $10 million in revenue and generate around $200,000 in positive cash flow.

Eliminating Errors and Invoice Leakage

Manual field tickets are prone to errors, with nearly one-third containing mistakes that lead to invoice leakage, rework, and negative audit results. Electronic field ticketing significantly reduces this error rate. An effective approval workflow can virtually eliminate errors before customer approval and payment submission. Invoice leakage often exceeds 2% for manual processes, costing over $200,000 per $10 million in revenue.

Reducing Non-Billable Time

Non-billable time reported via manual timesheets every week is over 10% higher than the time reported daily. Electronic timesheets and approval workflows reduce unnecessary overhead and improve employee utilization. Additionally, integrated electronic dispatching further enhances utilization by streamlining the entire process, from field ticketing to invoicing.

Boosting Administrative Productivity

Manually processing $5 million of field tickets and invoices typically requires one administrative resource. With electronic field ticketing and automated processing, administrative productivity can improve by a factor of three or more, saving up to $60,000 per $10 million in revenue.

The Enbrec Effect

The financial benefits of implementing electronic field ticketing and automated back-office processing are clear. Beyond cost savings, this system improves quality, enhances controls, and supports growth.